Rackers: Valued members of a winning team Our employees, affectionately called “Rackers,” are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune. They embody our Core Values, demonstrating that Fanatical Experience is:

• Excellence. We are an accountable, disciplined, high-performing company with proven results.
• Customer-driven. We are proactive, collaborative and committed to success for our customers.
• Expertise. Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.
• Agility. We adopt new technologies and evolve services to meet customers where they are in their journey.
• Compassion. We’re one team doing the right thing for our customers, communities, and each other.

Position Overview:

As our Enterprise Support Engineer you’ll be a key element within the Rackspace support infrastructure



Work Location:

Work may be performed remotely from anywhere within the 48 Continental United States.



Key Duties and Responsibilities:

• Partner with system owners and correct any logging issues
• Perform daily system audit reviews for compliance
• Partner with system owners to correct any issues with data ingestion
• Maintain Splunk systems internal documentation, including SOP’s and design documents
• Create and optimize searches
• Work with Splunk Engineers to Ensure all data is CIM compliant
• Assist in the proper operation and performance of Splunk, Search Heads and data models
• Works with supervisors to set goals and priorities for individual work and manages time efficiently to accomplish goals.
• Remains focused without becoming sidetracked by non-urgent or less important tasks or interruptions.
• Demonstrates punctuality and reliability in meeting individual deadlines; completes tasks in a timely manner.
• Recognizes presenting business issues impacting own work.
• Gathers data/information on potential ideas and solutions to address the business need.
• Documents components of the business case for change at the direction of more senior colleagues.
• Meets with customers to discuss needs and seek feedback on value of products or services.



Required Knowledge, Skills, and Abilities (KSA’s):

• Background working as an Enterprise Security Analyst.
• Knowledge and Experience working with Splunk API
• Working knowledge of regex
• Working knowledge of JSON and XML formats
• Verbal/written communication skills, e.g. working with customers/users who are not as familiar with Splunk
• Experience with scripting languages (Perl, Bash, PowerShell, Python, Shell)



Experience/Education/Certification:

5+ years of IT experience in a technical position

2 years of hands-on experience with Splunk Enterprise Security